Refund Policy

Due to the perishable nature of our products, we do not accept returns once an order has been delivered. We are also unable to offer refunds or exchanges for reasons such as change of mind, taste preference, or delays caused by incorrect delivery information provided at checkout.

If you receive an incorrect item, a damaged order, or if there is a genuine quality concern with your purchase, please contact us within 24 hours of delivery with your order number, clear photographs, and a brief description of the issue.

Refunds, replacements, or store credit may be considered only after our team reviews the issue raised. Eligible cases may include the following:

• You received the wrong product
• The product was delivered in a damaged condition
• The order had missing items
• There was a verifiable quality issue with the product on delivery

Once we receive the necessary details, our team will assess the issue and determine the appropriate resolution. Depending on the circumstances, we may offer a replacement, store credit, or a refund at our sole discretion.

We may not be able to offer a refund, replacement, or store credit in the following situations:

• The issue is reported more than 24 hours after delivery
• The product has been partially or substantially consumed
• The complaint relates only to personal taste or preference
• Delivery was unsuccessful or delayed due to an incorrect address or phone number provided by the customer
• The package was accepted in damaged condition without being reported promptly

If a refund is approved, we will initiate it to your original payment method within 5 to 7 business days from the date of approval. Once processed by us, it may take an additional 2 to 7 business days for the amount to reflect in your account, depending on your bank or payment provider.

Orders may only be cancelled before they are prepared, processed, or dispatched. As our products are freshly prepared and time-sensitive, once an order has been confirmed for processing, we may not be able to cancel, modify, or refund it.

If you need to request a cancellation, please contact us as soon as possible after placing your order. We will try our best to assist, but cancellation cannot be guaranteed once preparation has begun.

For any refund-related concern, please contact us with your order number and relevant photographs within 24 hours of delivery.