Privacy Policy

When you visit our Site, we may collect certain information automatically, including your IP address, browser type, operating system, referring URLs, and browsing behaviour. When you make a purchase, we collect the information necessary to process your order, including your name, email address, shipping and billing address, phone number, and payment details.

We collect this information using cookies, log files, and similar tracking technologies. Cookies are small data files stored on your device that help us improve your experience and understand how you use our Site.

We use the information we collect to fulfil and manage your orders, process payments, arrange delivery, and provide order confirmations and updates. We also use your information to communicate with you about your orders, respond to enquiries, and provide customer support.

Additionally, we may use your information to improve and optimise our Site, analyse usage trends, prevent fraud, and — where you have opted in — send you marketing communications about our products, offers, and events.

We may share your personal information with trusted third-party service providers who assist us in operating our Site and conducting our business. These include:

• Shopify, our e-commerce platform, which processes and stores your order data
• Payment processors who handle your transactions securely
• Shipping and logistics partners who fulfil and deliver your orders
• Analytics services such as Google Analytics that help us understand Site usage

We may also disclose your information if required to do so by law, regulation, legal process, or enforceable governmental request, or to protect the rights, property, and safety of House of IKAI, our customers, or others.

Our Site uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and gather analytical data. You can control cookie preferences through your browser settings. Please note that disabling cookies may affect certain features and functionality of the Site.

For details on how Shopify uses cookies, please visit shopify.com/legal/cookies. For information on Google Analytics and how to opt out, visit tools.google.com/dlpage/gaoptout.

With your consent, we may send you emails, SMS messages, or other communications about our products, promotions, and events. You may opt out of marketing communications at any time by clicking the unsubscribe link in any email, or by contacting us directly. Opting out of marketing will not affect transactional communications related to your orders.

We take reasonable measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Your payment information is processed through secure, encrypted channels. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Order information is retained in our records unless you request its deletion.

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to object to or restrict the processing of your information
• The right to withdraw your consent at any time
• The right to data portability

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within the timeframe required by applicable law.

Our Site and Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete such information.

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. The revised policy will be posted on this page with an updated effective date. We encourage you to review this page periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please reach out to us: