Support
Frequently Asked Questions
Everything you need to know
About My Order
Simply visit our Build Your Own Box page, choose your box category, select your preferred size and design, fill it with your favourite mithais, and add it to your cart. You can also browse our curated gift boxes for ready-made options. Once you're happy with your selection, proceed to checkout to complete your order.
Since our mithais are freshly prepared for each order, modifications and cancellations are only possible before your order enters preparation. Please contact us as soon as possible if you need to make changes. Once preparation has begun, we may not be able to accommodate your request.
Once your order has been dispatched, you will receive an email and/or SMS with tracking details. You can use the tracking number provided to monitor the delivery status through the carrier's website. If you haven't received tracking information within 48 hours of placing your order, please reach out to us.
We accept all major credit and debit cards, UPI, net banking, and popular digital wallets. All transactions are securely processed through our encrypted payment gateway. We do not store your card details on our servers.
Yes, we deliver pan-India. Delivery availability for your specific pin code will be confirmed at checkout. Delivery times may vary depending on your location — metro cities typically receive orders faster than remote areas.
Shipping charges are calculated at checkout based on your delivery location and the shipping method you select. All applicable fees are transparently displayed before you confirm your purchase.
We take the utmost care in packaging, but if your order arrives damaged, opened, or contains incorrect items, please contact us within 24 hours of delivery with clear photographs. We will arrange a replacement or refund at our discretion. Please do not discard the damaged items until the matter is resolved.
How We Prepare
Yes, all our mithais are 100% refined sugar-free. We use natural sweeteners and carefully selected alternatives that deliver the authentic sweetness you love without any refined sugar. Every recipe has been crafted to ensure you don't miss the sweetness while making a healthier choice.
We use a combination of natural sweetening alternatives including dates, jaggery, stevia, and other plant-based sweeteners depending on the recipe. Each mithai is formulated to achieve the perfect balance of flavour and sweetness using these wholesome ingredients.
While our mithais are free from refined sugar, they may still contain natural sugars from ingredients like dates, dry fruits, and milk. We recommend consulting your physician before consuming if you have diabetes or other dietary restrictions. We are happy to share detailed ingredient lists for any product upon request.
Our namkeen is prepared using premium extra-virgin olive oil instead of conventional cooking oils. This gives our savoury snacks a lighter, cleaner taste while being a significantly healthier alternative. Combined with the finest spices and ingredients, the result is namkeen that is as wholesome as it is flavourful.
No. We are committed to clean, honest ingredients. Our mithais and namkeen are free from artificial preservatives, synthetic colours, and chemical additives. The vibrant colours you see come from natural sources — saffron, turmeric, beetroot, matcha, and real fruit extracts.
All our mithais and namkeen are 100% vegetarian. Some products contain dairy (milk, ghee, cream) and are therefore not vegan. If you're looking for dairy-free options, please contact us and we'll be happy to guide you to suitable choices from our range.
Every mithai is handcrafted in small batches by our artisans using time-honoured recipes passed down through generations. We source premium ingredients — from Alphonso mangoes and Mahabaleshwar strawberries to pure Konkan coconut and A2 desi ghee. Each piece is made with care, ensuring quality and authenticity in every bite.
The shelf life varies by product. Most of our mithais stay fresh for 10–15 days when stored in a cool, dry place or refrigerated. Specific storage instructions and best-before dates are printed on every box. For the freshest experience, we recommend consuming your mithais within the first week of delivery.
Order Feedback
We'd love to hear from you! You can share your feedback by emailing us directly or by responding to the order review email you'll receive after delivery. Your feedback helps us improve and means a great deal to our team of artisans.
We're sorry to hear that. Please contact us within 24 hours of delivery with your order number and a description of the issue (photographs are very helpful). Our team will review your concern and work to resolve it as quickly as possible — whether through a replacement, refund, or other appropriate solution.
We're always open to suggestions and custom requests. If you have a specific mithai in mind or a particular flavour combination you'd love to see, please reach out to us. While we can't guarantee every request, we love hearing ideas from our customers and are always experimenting with new recipes.
While we do our best to cater to dietary needs, our kitchen handles nuts, dairy, gluten, and other common allergens. We cannot guarantee a completely allergen-free environment. If you have severe allergies, please contact us before ordering so we can advise you on the safest options from our range.
Store Info
We are based in Mumbai, Maharashtra, India. Currently, we operate exclusively online through houseofikai.com, bringing handcrafted luxury mithais directly to your doorstep across India.
At the moment, House of IKAI is an online-only brand. We are exploring the possibility of a physical experience space in the future. Follow us on our social media channels and subscribe to our newsletter to be the first to know about any updates.
Absolutely. We specialise in premium gifting and offer bespoke packaging and customisation for corporate orders, festive gifting, weddings, and special occasions. Please contact us with your requirements — including quantity, budget, and any customisation preferences — and our team will create a tailored proposal for you.
Yes, our Build Your Own Box experience is designed with gifting in mind. Each box is beautifully presented. For personalised messages or special packaging requests, please mention your requirements in the order notes at checkout or contact us directly.
You can reach us by email at hello@houseofikai.com. We aim to respond to all enquiries within 24 hours. You can also connect with us through our social media channels linked in the footer of our website.
Subscribe to our newsletter for the latest updates on new mithai launches, seasonal specials, festive collections, and exclusive offers. You can sign up using the form in the footer of our website. We promise — no spam, just sweetness.
